All orders are carefully checked at the time of making, lovingly wrapped and  packaged for shipping using Australia Post and will be subject to their regular delivery times.  A tracking number will be provided.  

International shipping is provided. The Handmade Closet is not responsible for any import duties or taxes required by arrival in your country of residence.

Should your clothing arrive and is not what you expected please contact us within 7 days to discuss how we can help.   We are advocates of slow fashion and as such have a policy to avoid contributing to fashion waste and want your garment to be loved and lived in.  Items sent back to us without first contacting us will not be accepted.

Firstly should the fit not be quite right we will be interested in understanding how our re-make service can help.   You will need to return the item, in unworn and undamaged condition, prior to us enacting this service along with proof of purchase.  We then offer to find your clothing items a new owner in our shop.  Your re-made garment will be prioritised in our production schedule and re-shipped to you as soon as possible.

NB** You will be advised of fabric availability at the time of your re-make enquiry.

Please inspect your order when it arrives and make contact immediately if it is damaged or incorrectly shipped.

Discounted items or gift cards are unable to be returned.

Should you be completely disappointed with your item please contact us immediately when it arrives.  We will discuss with you our re-homing program,  if it does not meet the quality you expected or is not as described here.  Please note that if your garment was customised for you then a full refund is not available and this will be discussed with you when you contact us.  

If a return is agreed upon the item will need to be returned, in unworn and undamaged condition, with proof of purchase, before we can proceed with the refund process.  

The time taken will be directly affected by postal service, assessment, administration and bank processes.  

We cannot refund an item returned without you first contacting us. 

The Handmade Closet makes careful choices, based on the information available, to take care of the people we interact with, and the environments in which we live.  We are concerned about our impact and as such focus on gentle sustainable production practices, and a light environmental footprint.  Linen fabric has been chosen for its proven and longstanding environmentally friendly growth and production and end of life compostability.  We research and consider how the fabric is manufactured and dyed and rely on the international OEKO textile standards certification and the transparency of our fabric suppliers on these subjects.   As much as possible,  plastics and synthetic materials are avoided.  

Recycling and repurposing vintage haberdashery is chosen over purchasing new when practical.  New haberdashery items are chosen after careful consideration, and as much as possible are made from natural products and locally sourced if available.

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Nothing other than natural products are used in the studio and shop environments for cleaning and sanitising.  Chemicals are discouraged and actively avoided.  

We take the concerns on waste very seriously.  We design clothing from the ground up to be low to zero waste.  Fabric scraps big enough for a useful purpose are collected and repurposed.  Being a natural fibre, small linen trimmings are returned to the earth to decompose naturally. When your clothing leaves our shop it is packaged wrapped in brown paper without the use of unnecessary tape and tied with linen fabric scraps.    

We make every effort to listen to our customers, respect their privacy and to be continually open-minded to personal choices without judgement.  We acknowledge the traditional custodians and heritage of the land on which we live and work.

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As a small local business focused on our community and on the slow production of clothing for a purpose The Handmade Closet is having a positive impact.    We promise to continually monitor our practices and make improvements as we are made aware of the options available to us to move further towards this purpose. 

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Use this text to answer questions in as much detail as possible for your customers.

Galang meng.  

We acknowledge with respect the values, all places (sacred and otherwise), resources, generational stories, cultural obligations and ancestral domains of the traditional indigenous custodians of the area this business resides on.

As much as possible and under regular circumstances all gift cards will be honoured in accordance with Australian Consumer Law.

The only exceptions to this would be if the business was to fold, go into liquidation, or in the event of unexpected and extenuating circumstances such as and not limited to natural disasters or death.

We will do our best, to fulfil all obligations, within reach and reason.

Personal Information is information or an opinion that identifies an individual. The kind of personal information we collect from you will depend on how you use this website. This personal information might include names, addresses, phone and email contacts, payment details, customer measurements. This information is collected whenever you put information into this website. The purpose for collecting this information is to fulfil obligations to you in line with the primary services offered or for secondary services closely related to the primary service in circumstances where you would reasonably expect use. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Your personal information is only disclosed to service providers who assist with the operating of this website.

By signing up to the newsletter you agree to receiving email marketing materials from us. We will only use your personal information for this purpose if we have collected this from you directly and if the material is what you would expect to receive from us. You can opt out of direct marketing at any time and we offer an easy way for you to do this. 

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Your Personal Information will not be disclosed to third parties, unless you consent, or where required or authorised by law.

We do not offer sensitive personal information shared with us in direct marketing activities. Any sensitive information will only be used for the primary purpose for which it is obtained.

This Policy may change from time to time and is available here. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.